General Questions:

Q: What is Rayez?

A: Rayez is a luxury brand specializing in innovative red light therapy products designed to transform beauty and wellness. We create high-tech solutions to address skincare concerns, pain relief, and overall self-care.

 

Q: What is red light therapy?

A: Red light therapy is a non-invasive technology that uses specific wavelengths of light to penetrate the skin, stimulating cellular repair, collagen production, and improved blood flow. It’s clinically proven to enhance skin health, reduce pain, and promote healing.

 

Q: Are Rayez products safe to use?

A: Yes, our products are developed using clinically tested red light technology and designed with your safety in mind. Always follow the instructions provided for optimal and safe results.

 

Q: Who can use Rayez products?

A: Rayez products are suitable for a wide range of users, from those seeking anti-aging skincare solutions to individuals looking for pain relief or relaxation. They are designed to be effective for all skin types and tones.

 

Product-Specific Questions

Q: How do I use the Rayez 9-in-1 Eye Massage Wand?

A: The Rayez Eye Wand is simple to use. Gently glide the wand around your eye area, following the natural contours of your face. Its various settings target puffiness, fine lines, and tension. Refer to the included user guide for detailed instructions.

 

Q: How long does it take to see results with Rayez products?

A: Results can vary depending on the individual and the product. Many users notice improvements in skin tone, texture, or pain relief within 2–4 weeks of consistent use.

 

Q: Can I use Rayez products with my existing skincare routine?

A: Absolutely! Rayez devices complement your skincare routine by enhancing the absorption of serums and creams and boosting their effectiveness.

 

Q: Are your devices rechargeable?

A: Yes, all Rayez devices are rechargeable and come with USB charging cables for convenience.

 

 

Technical Questions:

Q: Do Rayez products emit heat?

A: While some of our devices may emit a gentle warmth during use, they are designed to remain comfortable and safe for prolonged use.

 

Q: How do I clean my Rayez device?

A: Use a soft, damp cloth to gently wipe the device after each use. Avoid submerging the device in water or using harsh cleaning products.

 

Q: What is the lifespan of the LEDs in Rayez devices?

A: The LEDs in our devices are designed to last thousands of hours, ensuring long-term use without the need for replacements.

 

 

Purchase and Warranty Questions:

Q: Where can I purchase Rayez products?

A: Rayez products are available exclusively through our official website and select authorized retailers.

 

Q: Do Rayez products come with a warranty?

A: Yes, all Rayez products include a 1-year warranty that covers manufacturing defects. Please keep your proof of purchase for warranty claims.

 

Q: Can I return a Rayez product if I’m not satisfied?

A: Yes, we offer a 60-day satisfaction guarantee. If you’re not happy with your purchase, you can return it for a refund or exchange. Please see our return policy for details.

 

 

Support Questions:

 Q: How can I contact customer support?

A: You can reach our customer support team at support@rayez.co, or through the contact form on our website. We aim to respond within 24 hours.

 

Q: Are there any contraindications for using Rayez products?
A: If you are pregnant, have a medical condition, or are using medications that make your skin light-sensitive, consult your healthcare provider before using red light therapy.