We'd love to hear from you! At Rayez, we’re committed to providing you with exceptional customer service and support. Whether you have a question about our products, need assistance with your order, or want to share feedback, we're here to help.
How Can We Help You?
- Have questions about our products or how they work?
- Need assistance with your order or tracking information?
- Want to know more about the benefits of red light therapy?
- Interested in collaborating or partnering with us?
Whatever your inquiry, we’re here to make your experience with Rayez seamless and enjoyable.
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
60 Days Radiance Return
Return within 60 days for a full refund
Transform Skin
In as little as 2 weeks
Dermatologist Recommended
Safe. Non-Invasive. Effective Treatment